9apr - 15apr'12
- On Monday, there's a heavy downpour as I was walking to the nearest bus-stop to fetch TK
- hubby is buying dinner after work
- P5 student from new assignment stayed back in school without prior notice and so there's no tuition
- grandparents were also unaware of the tuition scheduled
- after standing at the door briefly, I suggested to the grandmother to call the mother to enquire and inform her
- parent offered to pay me for my transport
- I explained that since there's no cancellation of the tuition prior to the scheduled time, and upon arrival to the venue, it'll be best to consult the tuition agent on the best justified solution.
- I was told on the phone that if I insist on full payment today (which I didn't), after 10 lessons, there's no need for me to continue (hostility in the tone)
- after I repeated that parent to consult the tuition agent for professional advice, parent asked if what the agent said will be final
- the conversation ended when I repeated that the agency will have prior experience on such situtation to best handled the situation
- I somewhat briefly explained to the student's grandmother (no facial expression) what the parent told me over the phone before i left the place
- the tuition agent replied SMS at 604pm 'hi e**** can u jus charge 45mins fee for the 177 bishan st 13 assig? i noe its the parent's fault but she din do it on purpose. we won charge the 45mins fee.'
- after I asked if today was considered lesson 1, the agent Ms. K replied SMS at 726pm 'not considered 1st lesson. next lesson den count commission onwards ok?'
- I agreed to charge for 45mins and my reply at 806pm 'Ok. But what if parent terminate this assign after first 4 lessons? What's the minimum no of lessons the parent agreed with you? Thanks.'
- there's no further confirmation or reply from the tuition agent..
- it's an established online tuition agency (T**Tutors) in Singapore and only the mobile phone 9***7089 of the tuition agent's in-charge Ms. K is provided
- when the assign is confirmed, an email will be sent to the tutors with the details of the assign (usually the unit no. of the venue will be missing from the SMS assign sent earlier)
- in such cases, when a tutor turn up at a new assignment, and the tuition was cancelled for some reasons, will tutors get paid partially? Are there any rules/regulations to state the standard procedure to handle such case?
- in the email assignment confirmation sent by Ms. K on 5 April 12, it's stated that the tutors are still entitled to 50% of the total amount of tuition fee the tutor had attended, and in this case, tutor has been promised 45mins fee:
Name of
Client: Ch***tine G** (the student Chl** K*w is studying in the nearby KC Pr***yter**n Pri school, she's had 4 tutors previously, and the last three share the same surname as me).
As per our
terms and conditions, tutors who were found to be under performing (e.g. late
for lessons, sleeping or having too many distractions during lesson, etc.) or
requested to postpone/terminate any assignments before the end of 4 weeks of
lessons, shall not be entitled to any tuition fees payable. However, if it is
the client who requested to terminate the tuition, tutors are still entitled to
50% of the total amount of tuition fee of the number of lessons the tutor had
attended. Tutors who terminate the assignment before first lesson will be
liable to pay for the full commission. Despite the above conditions, we still
encourage you to stay committed to this assignment, at least till the end of
the tutee’s final examination in school.
- on Tue went to NLB after sending TK to PG
- hubby bought laksa + rice for lunch
- attended Dharma Heart Sutra class on Thur
- 5 more lessons to end of workshop
- sent TK to ma's to stay overnight on Sat
- on Sun went to ma's hse after l10p and hubby arrived after work
- dined at nearby food centre and ordered kueh chap kosong since there's no vegetarian stall there
- took TK for a stroll after TK had his stroll with Grandpa as hubby queue to buy food
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